Quality

Kinerase demonstrates its commitment to quality by offering two separate product lines in parallel: the Core Collection and the Pro+Therapy line. The Core Collection is designed for consumption by the general public, while the Pro+Therapy line is an ultra-premium, spare-no-expense version of the Core Collection that is only available through licensed plastic surgeons, dermatologists and select physicians. By clicking the Physician Info link found in the top navigation menu of the Kinerase homepage, you can access the site's Physician Locator. Simply enter your zip code to instantly see a list of skincare professionals in your area offering Kinerase Pro+Therapy products.

The Kinerase product line includes a wide variety of items for separate skin concerns, including cleansers, toners, moisturizers, sun protection, eye care, clear skin and targeted treatments. The targeted treatments include a variety of highly-specialized products, including wrinkle treatments, firming eye creams, lip conditioners and scar healing formulas. All product pages feature a thorough description, usage instructions and an ingredients list.

Further proof of Kinerase's quality can be found by viewing the Authenticity page of their website. Kinerase understands that premium skin and beauty products are often counterfeited and sold as originals, potentially posing serious health risks (at worst) and a lack of actual results to consumers. As a result, they maintain a page listing the only locations where authentic Kinerase products are sold. The list includes the actual Kinerase website in addition to SkinCareRx.com and other major online skin and beauty product retailers.

Ingredients

A full list of product ingredients is available on each Kinerase product page under the Ingredients link. By offering full ingredient lists, Kinerase displays its dedication to product transparency, and allows allergy sufferers and those with strict ingredient requirements to make an informed decision regarding whether to make a purchase. The product pages also indicate whether the formulations are hypoallergenic. Full ingredients lists are also offered in the Kinerase product pages of SkinCareRx.com, with a separate list devoted to each product's key ingredients and how those ingredients benefit the skin.

It's worth noting that Kinerase is not an all-natural skin and beauty product manufacturer, and those who insist on skincare products with 100% natural and organic ingredients may be disappointed with the company's product line. Although many of the products rely on a natural ingredients such as aloe leaf juice, neuropeptides, algae extracts, antioxidants and various essential oils, just as many include artificial emulsifiers and preservatives such as propylparaben and methylparaben. Although these ingredients do not necessarily make Kinerase's products any less effective, some studies question their long-term health effects. The fact that Kinerase relies on pharmaceutical grade ingredients should offer solace to those who question the company's ingredient formulations.

Clinical Studies and Research

Many of the product pages located on the Kinerase website offer a brief description of clinical studies pertaining to that specific formulation. For example, the product page for Kinerase Ultimate Day Moisturizer states that after 24 weeks of continued use, the skin should retain 25% more moisture. The product also includes repair enzymes which, according to Kinerase, reduce the visible appearance of environmental damage by over 52% within a single day of the first application. Unfortunately, the company does not provide any further detail, so it's impossible to know how many individuals took part in clinical testing, or how the trial was conducted. Since Kinerase makes it obvious that they've scientifically tested their products, it would make sense to include more detail regarding the trials directly in their product catalog.

The How it Works section of each product page indicates the level of research invested in each product manufactured by Kinerase. Key ingredients are explained in detail, along with a description of how each works to address a different skin concern. However, Kinerase offers little information in terms of who is conducting the research, how long the research has been conducted, and whether the findings of the research have been confirmed by reputable third parties. Many consumers are willing to give Kinerase the benefit of the doubt, considering the tone of the testimonials the company tends to receive.

Effectiveness/Testimonials

A wide variety of testimonials from real Kinerase customers indicate that the company's products are highly effective for addressing concerns ranging from outward signs of aging to scar tissue and blemishes. Each product page on the Kinerase website includes a listing of real testimonials, and you can add a testimonial of your own after trying a Kinerase product. The company posts reviews in their unedited form, as evinced by the fact that a few of the reviews are negative. For the most part however, the testimonials are overwhelmingly negative, with many reviewers describing how Kinerase skincare products are the most advanced skin and beauty formulations they've tried. Each review includes a rating of 1 to 5 stars, and unfortunately lacks detailed information such as the reviewer's skin type, skin conditions and age.

Additional testimonials can be found on the Kinerase product pages at SkinCareRx.com. These reviews utilize the exact same format as the ones at the Kinerase homepage, and simply serve as a supplement for those who may be indecisive regarding a product after reading its testimonials at the main Kinerase website. On both sites, the review scores are averaged and placed at the top of each testimonials section, allowing you to get an idea of the product's overall effectiveness at a glance.

Customer Support

Customers with a question or concern regarding any products sold by Kinerase may contact SkinCareRx.com's dedicated customer service department through a number of channels, including phone, email and live chat. All support methods are offered for free between the hours of 7:00am and 7:00pm, Monday through Friday. Support is also offered from 9:00am until 2:00pm on Saturday. Many customers prefer the convenience of the live chat feature, which is located within the SkinCareRx.com customer service area under a Live Help link. To activate live chat, you'll need to enter your full name and email address in addition to a brief summary of your inquiry.

Most large online skin and beauty product retailers are only able to assist customers with technical issues relating to their website, ordering, shipping and returns. SkinCareRx.com goes a step beyond by relying on a team of licensed estheticians to handle customer support inquiries. This allows you call the company with a description of your age, skin type, current skin conditions and other personal identifiers, from which SkinCareRx.com will base a product recommendation. Given the relatively high cost of the Kinerase product line, it's important to have access to this sort of high quality customer service.

SkinCareRx.com offers several customer support provisions beyond their direct service channels, including a dictionary of common skincare terms and a series of articles and blog posts written by the company's licensed estheticians. The FAQ section is extensive, and provides a complete overview of the company's policies regarding shipping, sales, new orders and more.

Product Return Policy

If you're dissatisfied with any Kinerase product purchased from SkinCareRx.com, you'll have 30 days to return or exchange it. Returns result in a full refund of the purchase price, minus the cost of shipping and handling. Returns are appropriate when a particular item fails to deliver the expected results, or when it results in a negative skin reaction. Exchanges, which result in delivery of the same product you originally purchased, are appropriate when you receive a defective or damaged product, or when you receive the incorrect item. By opting for an exchange instead of a return, you won't have to pay any additional shipping costs.

The SkinCareRx.com return policy applies to both sealed and opened containers of Kinerase products. However, any used items sent back to the company for a refund or exchange must have at least half of their contents remaining. This is fair, as it should take no more than a couple weeks of applying a given product as directed to determine whether it provides the results you're seeking. Most of the products offered by Kinerase last much longer than this. SkinCareRx.com reserves the right to deny return requests to customers who repeatedly send back the same products.

Before sending a product back to SkinCareRx.com for an exchange or return, you must contact the company's customer service department for a return authorization. Since SkinCareRx.com is not responsible for any product damage that occurs during return shipment, it's best to send the package through a trackable shipping method that offers shipping insurance.

Cost

Kinerase sells premium skin and beauty products for a wide range of prices, though many of the products are more expensive than what you'd find from much of the company's competition. For example, the Kinerase Gentle Daily Cleanser costs $33 for 6.6 oz., an average price for a premium skin cleanser. However, the Kinerase C8 Peptide Deep Wrinkle Treatment costs approximately $130 for 1 oz., and the Kinerase Pro+Therapy Ultra Rich Night Repair cream costs $149 for 1.7 oz. Most users agree that this type of added expense is worth the noticeable results offered by Kinerase products. Further, the fact that the company offers several lower-priced items make the line more affordable for those who wish to try a few of the more inexpensive Kinerase products before committing to the more costly ones.

SkinCareRx.com offers a number of sales and discounts that allow you to receive Kinerase skincare products for the lowest possible prices. This begins with the SkinCareRx.com email newsletter. By signing up for the free newsletter, you'll receive a 10% discount off of all future orders. The newsletter also includes announcements regarding upcoming promotions and sales. SkinCareRx.com also allows customers to select from a number of gifts, including product samples and organizer bags, as free additions to orders of certain minimum eligible values. Perhaps most importantly, SkinCareRx.com ships orders of products from Kinerase and other premium skincare companies free of charge when the total order value exceeds $49.

SkinCareRx.com offers a Price Matching Guarantee in which they'll match the lowest advertised prices on Kinerase products from other retailers. The Price Matching Guarantee takes into account provisions such as free shipping, cashback rewards, temporary sales and other cost-cutting provisions offered by other retailers, ensuring that you'll receive the lowest final price on every product ordered from SkinCareRx.com. As a bonus, you'll have the convenience of placing a single order with one company instead of several orders with multiple companies, further saving on shipping fees.