Quality

Naturally Direct sells an enormous line of high quality nutritional supplements, including herbal remedies, multivitamins and skin care supplements and products devoted to both men's and women's health. All of the products sold by Naturally Direct are all-natural and vegetarian, and the vast majority are organic and sourced from the USA. Naturally Direct cares deeply about quality control, and strives to deliver products that are consistent, safe and effective while remaining affordable.

Much of Naturally Direct's quality can be found in the way the company conducts its online business. All policies pertaining to ordering, payment, shipping, returns and sales are clearly outlined on the company's website. The products themselves are neatly categorized and thoroughly explained, making it relatively easy to find the exact nutritional supplement to meet your needs. If you need additional help choosing a supplement, the company's representatives are easy to contact via phone or email.

Naturally Direct maintains a Better Business Bureau rating of A+, an impressive feat for any all-natural nutritional supplement company with such a massive product line. The company has received this rating in large part by fielding customer complaints appropriately, and avoiding a large volume of complaints to begin with.

Ingredients

Each individual product page on the Naturally Direct nutritional supplement website includes a detailed list of included ingredients, typically in the form of an actual product label photo. This allows you to see the quantity of each vitamin and mineral included in the supplement, as well as percentage daily values based on serving size. Allergy information is also provided near the ingredients portion of each product page, when applicable.

Naturally Direct makes a point of selling products that are all-natural, vegan, organic and free of harmful chemicals, preservatives and other additives. The company traces product ingredients to their sources, and ensures that these sources are naturally sustainable and free of animal cruelty. With the exception of a few imported products (such as toothbrushes and natural-bristle hair brushes), virtually all of the products sold by Naturally Direct are manufactured in the US. The company also strives to ensure that all of the ingredients used in the supplements are sourced from the US.

Clinical Studies and Research

Unfortunately, Naturally Direct does not offer any information regarding clinical studies. This is fairly standard for the all-natural nutritional supplement industry, in which scientific studies are not cost-effective due to the volume of available products and the high cost of contracting a clinical trial. However, a number of clinical trials have been performed on the ingredients used in Naturally Direct supplements, if not the supplements themselves. Naturally Direct does not provide links to these scientific studies, requiring you to find them on your own.

With all of that said, it's important to note that Naturally Direct maintains high standards when selecting the products to include in their online catalog. All of the products are heavily researched by the company, and Naturally Direct states that they will not sell a product that they haven't used with positive results themselves.

Effectiveness/Testimonials

The effectiveness of the nutritional supplements sold by Naturally Direct will inevitably vary from product to product, simply because the company sells such a huge range of supplements. Some of these products are manufactured by Naturally Direct's house brand (Natures Brands), while others are produced by third-party manufacturers. With that said, Naturally Direct strives to only include the most effective nutritional supplements in its extensive product catalog.

Naturally Direct takes a refreshing approach to customer testimonials. Rather than offering a bulk list of testimonials regarding the company in general, each product page receives its own list of user reviews. Although anyone can send testimonials to Naturally Direct, the company only posts the most helpful and informative ones on each product page. This gives you an idea of the results you can expect with each supplement, directly from individuals who've already tried them.

If you find that a particular supplement isn't providing the expected effects, a quick call to Naturally Direct customer support will allow you to return it for a refund.

Customer Support

Naturally Direct offers customer support via toll-free phone, standard mail and email. You can contact the company by calling 1-888-417-1375, or emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Although the company is relatively small, it prides itself on its ability to offer friendly, comprehensive customer support. Service representatives are knowledgeable regarding the products they sell, and Naturally Direct maintains that their satisfaction depends entirely upon yours.

All orders placed on the Naturally Direct website are kept safe and secure with SSL encryption, and the company does not store credit card information. In addition, the company enforces a strict privacy policy in which it doesn't share any personal information with third parties.

Product Return Policy

Naturally Direct offers a 60 day return policy on all of the nutritional supplements they sell. You'll receive a full refund of your purchase price, minus shipping and handling. This return policy is limited to four products in a single return or exchange. Opened bottles of product are acceptable for return, though Naturally Direct will not accept more than one opened container of the same product. Mini-, travel- and trial-sized bottles are excluded from the Naturally Direct return policy.

Naturally Direct poses a few helpful tips to educate their customers and prevent unnecessary returns. Some of these include:

• Don't take more than one or two new natural remedies at a time. By starting a regimen that includes too many supplements with which your body isn't familiar, it may be difficult to assess the effects of each.


• Herbal supplements should be taken in moderation, at least until your body becomes accustomed to them. Start with only one capsule each day, even if the label indicates a higher dosage.


• Try the product for a full month before determining whether you'd like to return it. Natural supplements generally take longer to affect your body than do synthetic supplements, and rapid results are neither implied nor guaranteed with most products.

Cost

Naturally Direct is known for selling quality nutritional supplements at affordable prices well below retail value. Each product page at Naturally Direct includes the company's sale price in addition to its retail price, with the savings expressed as a percentage. By clicking the On Sale link located at the top of the Naturally Direct homepage, you'll see a listing of the most deeply-discounted products.

Shipping fees at Naturally Direct start at $3.95 per order and increase depending on your order's size and weight. Additional shipping fees are placed on international orders. Free shipping is offered on all orders within the continental US exceeding $50.

There are a variety of ways in which you can receive additional discounts when ordering from Naturally Direct. This begins with Discount Coupons, which are available under the Coupons link found on the Naturally Direct website. Here, you'll find coupon codes that you can enter when completing your order. Coupon values are based on the size of your order, as follows:

• Orders of $7 and up: $1 discount
• $40 and up: $3 discount
• $60 and up: $5 discount
• $80 and up: $7 discount
• $100 and up: $12 discount
• $150 and up: $20 discount
• $200 and up: $30 discount
• $250 and up: $40 discount

You can receive monthly email coupons by subscribing to the Naturally Direct newsletter. In addition, Naturally Direct offers trial-sized versions of many of their products, allowing you to test them before committing to a larger purchase.